Frequently Ask Questions

To check the status of your order login to your Dashboard and click on the orders tab. If you checkout as Guest please click here to search for your order. You will be required to have your Order ID and email used at Checkout.

We deliver our products Victoria wide at the moment but will be opening to more and more states. 

To check the status of your order login to your Dashboard and click on the orders tab. If you checkout as Guest please click here to search for your order. You will be required to have your Order ID and email used at Checkout.

We shipping from our store in Geelong West, Victoria, Australia. 3218. We will also be in contact with you to arrange best drop of times.

Coverage	Service	Expected Delivery
Geelong	Standard	1-7 Days
Metro	Standard	7-14-Days
Regional Victoria	Standard	14-21 Days

If you receive a product from us that is damaged, please email [email protected] as soon as possible with photos of the damage along with your details and invoice number to arrange a replacement.

There are a number of reasons why powder coated aluminium is an excellent material for outdoor furniture construction, these include but are not limited too;

Extremely Lightweight: Homeowners love that aluminium outdoor furniture is so easy to pick up. This allows them to move the pieces around to suit each gathering or rearrange their furniture whenever they wish to refresh the look of their outdoor settings.

Very Durable: In addition to being lightweight, the aluminium outdoor furniture styles we offer are also known for their solid, reliable construction. This is a wonderful combination in outdoor furniture.  The durable powder coat finish offers further protection from the elements.

Rust Resistance: Aluminium is not vulnerable to corrosion, therefore it will not deteriorate over time. This makes it a particularly ideal choice for those who live in areas prone to high precipitation and humidity or in coastal cities.

Minimal Maintenance Required: Aluminium outdoor furniture also needs very little upkeep and care to maintain its look and functionality. A light rinse with a garden hose or spot cleaning with mild soap and water is usually sufficient.

For daily care and spills, simply wipe clean using a soft, dry cloth. To remove dirt and grime, periodically clean using a sponge and mild detergent solution as required.

To protect the finish, avoid the use of abrasive chemicals, harsh cleaners, rough cleaning pads and polishes.

To guard against fading, any Outdoor Furniture exposed to direct sunlight or the everyday elements, we recommend the use of outdoor furniture covers. For cushions exposed to direct sunlight or the everyday elements, we recommend storage of cushions when not in use.

The key to the longevity of your new furniture is maintenance. Regular cleaning is essential, depending on factors such as the location the furniture is situated, sun, salt, dust, moisture and pollution. These factors can degrade the appearance of your furniture. Please follow the instructions below to maintain the appearance and extend the lifespan of your furniture.

Storage is recommended during winter or wet seasons. Furniture should be stored in a cool, well-ventilated area to help prevent excessive shrinking/expansion of the timber due to humidity.

To reduce the maintenance required, a furniture cover is recommended.

Oiling

Note: Your furniture has already been factory treated with an oil preservative. However, after assembly of your furniture you MUST complete an initial light oiling. Immediate Oiling of your furniture is crucial to the longevity of your furniture.

• STEP 1. After unpacking/assembly of the furniture thoroughly wipe clean/brush to remove any dust particles.
• STEP 2. Apply the specialised timber furniture oil lightly using a rag or soft bristled brush. Wipe off any excess oil and allow to dry for (4) four hours. After this time wipe the furniture again with a clean rag to remove any excess oil that may not have penetrated the timber. Repeat wiping off excess oil if necessary.

Your furniture is now protected, however, repeat applications of the timber oil may be required. Before re-oiling check your furniture for any residue build up. If this occurs a light sanding may be required prior to oiling.

Note: The frequency of oiling will vary according to the climatic conditions in your area and the direct exposure to the elements your furniture is subjected to. We recommend the timber needs to be oiled a minimum of (3) three times per year.

Cleaning

To clean the furniture frames, simply wash with soapy water using a soft cloth or soft bristled brush. Rinse off the furniture with clean water and wipe dry with a soft, clean cloth. The frequency of required cleaning will vary, however the rule of thumb is once a month for externally exposed furniture and 2-3 times a year for fully protected furniture.

The following applies to all cushions supplied with the outdoor furniture.

Please keep cushions dry, vacuum regularly, and avoid leaving in direct sunlight for long periods of time. Always use a mild cleanser. Before cleaning the cushions, brush away the loose dirt first. This will help to avoid rubbing in any existing dirt as the fabric is cleaned. If any spots or stains are noted, be sure to remove them right away using a mild cleanser. Rinse thoroughly with fresh water and allow the filling to dry before further use.

Do not use solvent type cleaners, do not use machine wash or dry clean. Never apply heat to cushion fabrics.

To guard against fading, any outdoor furniture exposed to direct sunlight or the everyday elements, we recommend the use of outdoor furniture covers. For cushions exposed to direct sunlight or the everyday elements, we recommend storage of cushions when not in use.

Polyethylene Wicker is a synthetic weaving material specifically designed for outdoor furniture applications. Synthetic Wicker provides an endless array of colour options and styles, without the poor durability of natural weaving options such as Cane or Water Hyacinth. A UV blocker is added during the manufacturing of a UV process to protect it from the sun’s damaging rays.

Keeping your PE Wicker furniture out of direct sunlight will prolong its lifespan.

Despite having UV-resistant properties it is not advisable to leave furniture in direct sunlight for prolonged periods if it can be avoided. For daily care and spills, simply wipe clean using a soft, dry cloth. To remove dirt and grime, simply rinse with fresh water or periodically clean using a sponge and mild detergent solution as required.

To protect the finish, avoid the use of abrasive chemicals, harsh cleaners, rough cleaning pads.

To guard against fading, any Outdoor Furniture exposed to direct sunlight or the everyday elements, we recommend the use of outdoor furniture covers. For cushions exposed to direct sunlight or the everyday elements, we recommend storage of cushions when not in use.

GRC (Glass Fibre Reinforced Cement) is a robust material produced to combine the characteristics of strength, toughness and water resistance making it an ideal material for use in outdoor furniture. The legs are constructed from Aluminium and coloured in a powder coat finish to match the GRC top. Each GRC cement table top is hand painted, which may result in a slight colour variation but making each table unique.

GRC cement tables require very little maintenance to keep them looking new. For daily care and spills, simply wipe clean with a soft, dry cloth. To remove dirt and grime, wipe clean with a soft damp cloth and mild detergent solution as required.

To protect the finish, avoid the use of abrasive chemicals and rough cleaning pads and polishes.

To guard against fading, any outdoor furniture exposed to direct sunlight or the everyday elements, we recommend the use of outdoor furniture covers.