Privacy Policy

The following document sets forth the Privacy Policy for the Geelong Outdoor Furniture website, www.geelongoutdoorfurniture.com.au.

Geelong Outdoor Furniture is committed to providing you with the best possible customer service experience. Geelong Outdoor Furniture is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected]

Collection of your personal information

There are many aspects of the site, which can be viewed without providing personal information, however, for access to future Geelong Outdoor Furniture customer support features you are required to submit personally identifiable information. This may include but is not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Explicit Consent

Explicit consent occurs when you directly tells Geelong Outdoor Furniture that you want to receive marketing messages from us. You express consent when you: 

  • Sign up through a form
  • Give you their information on an in-person mailing list (in your store or online)
  • Tell you verbally that they want to get marketing messages from you and provide you with their contact information

Implicit Consent

Implicit consent is when you give contact information (e.g., email address, phone number, etc.). This does not explicitly say you want to receive marketing messages from Geelong Outdoor Furniture. A common example of implicit consent is when you (The customer) make a purchase and provides your email at checkout. Example may be but to excluded to;

  • Shop with us in physical store
  • Contact us via online forms
  • Create an online account
  • Make a Purchase
  • Leave a product review

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, and trends and delivering personalized content to you while you are at this Site.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following, but not excluded to:

  • Names
  • Phone Numbers
  • Email Addresses
  • Mailing Addresses
  • Usernames
  • Passwords
  • Contact Preferences
  • Billing Addresses

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use them for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Sensitive Information: We do not process sensitive information.

Keeping your personal information

We retain your personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our policies.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Geelong Outdoor Furniture takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

SMS privacy

Geelong Outdoor Furniture uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You will only receive SMS messages if you explicitly consent to do so and can always Opt-Out at any time you choose.

Declining Email & SMS Offers

Although most customers tell us they appreciate receiving notice of these opportunities, we recognise the importance of providing you with choices. At any time after receiving an e-mail or SMS offer from Geelong Outdoor Furniture, you may request to discontinue receiving these offers. All e-mail & SMS offers that you receive from Geelong Outdoor Furniture will tell you how to decline further e-mail and/or SMS offers in the future.

Social Logins

We collect your public profile data only from the consent that you grant before initiating Social Login, from the social network used to log in at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, and link to social profile avatar. This data is used to create your user profile on our website. You can revoke this consent at any time by sending us an email.

Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

Cookies

When you visit this Site, you can browse the Site and access important information without revealing your identity. In order to improve our Site, we use “cookies” to track your visit. A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It cannot be executed as code or deliver viruses.

Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Geelong Outdoor Furniture uses Google & Facebook advertising programs that use cookies to improve your online experience, including the display of more relevant ads on external websites. Anyone can opt out of these programs at any time by updating your preferences within your Google and Facebook account settings.

Our website saves a number of cookies in your browser. This cookie isn’t related to your personal data or your IP address, and is only used to improve the functionality of the website.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Analytics

We use Google Analytics to collect some anonymous analytics data to help us analyze the performance of our website and any advertising efforts. You can see Google’s Google Privacy Policy and Terms of Service.

Payments

We use Stripe Payments. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe Payments, to read their full Privacy Policy on their website. Information shared with a payment provider to process payments includes:

  • Name
  • Email
  • Address
  • Phone
  • Suburb/State/Postcode
  • Unique payment identifier
  • Payment provider identifier

Changes to this Privacy Policy

Geelong Outdoor Furniture reserves the right to make amendments to this Privacy Policy at any time.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Geelong Outdoor Furniture reserves the right to charge a fee for searching for and providing access to, your information on a per request basis.

User Data Access/Deletion

If you wish to be removed from our database for any reason, simply send us an email requesting to be removed via our contact us page.

Contacting us

Geelong Outdoor Furniture welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Via Post
Attn: Privacy Policy Officer
Geelong Outdoor Furniture
45 Gordon Avenue. Geelong West, Victoria 3218.

E-mail:
[email protected]